As site management organizations (SMOs) continue to expand, many face a common challenge: inconsistent start-up processes, variable staff training, and operational inefficiencies that delay study activation and enrollment. While budgets and contracts are often viewed separately from site operations, successful study execution depends on alignment between start-up, onboarding, and operational workflows.

This session will explore how standardized start-up processes, structured training programs, and cross-functional collaboration can improve study activation timelines, reduce costly rework, and create more consistent outcomes across multiple research sites. Through real-world examples and audience discussion, attendees will learn practical strategies to connect contracts, budgets, start-up activities, and workforce development into a scalable operational framework. Attendees will leave with actionable tools to improve efficiency, strengthen site performance, and support sustainable growth within single-site organizations and multisite research networks.

CEU: 1.0 ACRP

Speakers:

• Kayleen Murphy, Training and Education Lead, Innovo Research

• Brittany Regler, MHA, Senior Manager of Revenue Operations, Innovo Research