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Retention Starts Before the Hire: Talent as an Operational Strategy

Organizations involved in the conduct of clinical research lose experienced professionals at rates that compromise trial quality, inflate costs, and slow start-up. Yet most workforce interventions arrive too late, after the damage is done. This session challenges a foundational assumption: that talent management is a human resources function. It is not. It is a clinical operations function, and the decisions made before a hire, during onboarding, and in the first 90 days of performance management determine whether a team delivers or deteriorates.

Drawing on real-world case studies from contract research organization and sponsor environments, this session presents a practical, two-question performance framework that replaces analysis paralysis with actionable leadership decisions. Attendees will leave with concrete tools to reduce attrition, improve team stability, and connect staffing decisions directly to operational outcomes, including budget adherence, enrollment timelines, and scope control.

CEU: 1.0 ACRP

Speaker:

  • Rend Williams, Founder and President, Foresight Business Consulting

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Behind the Credentials: Insider Journeys to ACRP Certification