Artificial intelligence (AI) is changing how clinical research professionals work, but it's the people in the trenches who still drive understanding, trust, and progress in the enterprise. This session provides attendees with practical tools for using AI in their daily work while strengthening the human communication skills needed to turn information into alignment and action. Simple, non-technical methods for organizing one's thinking, drafting clearer messages, preparing for meetings, and building better prompts will also be shared.

The session then moves to practical communication techniques that help professionals frame conversations, listen with context, ask difficult questions early, reduce surprises, read reactions, and confirm what people actually heard. Through realistic scenarios, attendees will gain tools they can use immediately with sponsors, contract research organizations, sites, vendors, and other stakeholders to improve clarity, trust, decision-making, and follow-through.

CEU: 1.0 ACRP

Speakers:

• Gary Fiocco, CEO, PCRS Network, LLC

• Kalli Kniss, President/COO, PCRS Network, LLC

• John Neal, Founder & Chairman of the Board, PCRS Network, LLC